Thanks Ellie. I hadn't given a though to about.com ... I've used them for recipes and all kinds of other things ... but didn't think about computer troubles

I'll certainly give it a try.
I've had others tell me the slave thing with the hard

is the way to go ... but nobody wants to undertake explaining it. Some want me to bring my computer to them but these are people I don't know but they do live in my area. I'm not comfortable with this. I guess I should also try to contact the Geek Squad and see what they would charge for this.